Step Mat FAQ
Q: How do I clean my Step Mat?
A: Simply use your favorite light cleaning spray / detergent or soap, scrub with a soft brush, then rinse thoroughly with warm water and hang to dry in a well ventilated area.
Q: How often do I need to wash it?
A: Our Step Mat is designed to stay clean for longer.. Washing your Step Mat once monthly (if needed) should be more than enough!
Q: Is it machine washable?
A: No, we wouldn't recommend it. Your Step Mat could get damaged in the wash.
Q: Where does the water go? How does it absorb and dry so quickly?
A: The surface layer traps moisture and allows it to pass through to the absorbent sponge layer. Once accumulated in the sponge layer, water evaporates due to the open-cell structure which allows air to pass through the material.
Our 4 layer design and quick dry technology is what makes our Step Mat absorb and dry water so quickly!
Q: What size Step Mat should I get?
A: The Step Mat comes in two different sizes (see dimensions listed below).
Small: 40cm x 60cm / 15.7in x 23.6in
Regular: 50cm x 80cm / 19.7in x 31.5in
Both sizes work for all, but we'd recommend getting the regular size for front entrances, patios, kitchens and bathrooms, and the small size for small bathrooms and door ways.
Q: How thick is it, will it snag on the door?
A: With a thickness of less than 5mm, your Step Mat should fit under almost any door. As long as there's 5mm of space under your door (1/2 of a cm, 1/5th of an inch), it won't get caught or snag!
Q: Is it vegan?
A: Yes! We do not use any animal or animal products in the manufacturing of our products.
Q: How many Step Mats do I need?
A: One mat per bathroom will do! If you'd like a new and stylish mat for the front entrance, or have a patio and/or balcony then a couple more might come in handy - it all depends on the layout of your home!
Q: What if I don't like my Step Mat?
A: We have an industry-leading 30 day money-back guarantee. If you're not 100% satisfied with your order, let us know within 30 days of delivery and we'll sort you out! For more on our refund policy click here.
Q: Who is the Step Mat for?
A: Great for anyone who's tired of dealing with gross, smelly bath mats sliding around and never fully drying out. It's the perfect addition to any home and makes a nice gift for friends & family.